Refund policy for non-custom items: Items returned within 14 days in the same condition as originally shipped will be refunded in full.
Custom items are non-refundable once work begins (work normally begins within 24 hrs of receiving order).
Changes to custom items once work begins, will incur additional charges depending on where the workflow is.
Bath and Body products are non-refundable.
Most of the time we use Flat Rate postage with USPS and packages are insured up to $50. If more insurance is needed please send me an email and I will work it out for you.
All that being said, we want you to be delighted with everything you order. Please contact us to discuss your order.